Frequently asked questions

How does subscription billing work?


Sign up to purchase your subscription. You will be billed for your first box when you place your order. After that, you have the option of a one-time yearly payment plus shipping or monthly payments plus shipping.




Why are some of your boxes different prices?


Our standard box subscription includes 4 boxes, shipped quarterly. This standard subscription includes some foundational education about CBT and corresponding items to complement the techniques. Additionally, we have specialtiy boxes which are separate from our standard subscription, and are more specifically related to a stressful event or situation. Also, the longer your subscription is, the lower the price for each box becomes.




When will I be billed?


You will be billed as soon as your order is placed. It usually takes 3-5 business days for your first box to ship. If you've signed up for our subscription boxes, you can expect to be billed either yearly or montly. You may cancel your order within 24 hours as long as you email at JennaandKristin@orders.com, with the subject of : REFUND24.




When will I receive my box?


Once you place your order, we will ship your first box within 3-5 days after your order is received. After that, you will receive your boxes according to the standard shipping schedule - boxes are shipped in January, April, July, and October. Specialty boxes ship within 3-5 days of the order.




What does each box contain?


Each box contains: CBT information and lessons; coaching examples or tips for parents, along with 5-7 tools per box, for the child to practice coping skills.




What is the difference between your standard box and speciality boxes?


Our standard box is our quarterly subscription, which includes our "Begin" box, followed by 3 additional boxes, all based upon thinking-feeling-behaving (i.e. CBT). Our speciality boxes are available for a limited time period, and are designed to target a specific event or situation that may be stressful or anxiety-producing.




What if I want to cancel my subscription order?


Simply contact us at JennaandKristin@orders.com, and let us know you'd like to cancel your subscription. As long as your box has not yet been packaged to ship, we can cancel your subscription order immediately. If your box has already shipped, we will cancel your order starting with the next box.




What are your shipping costs?


Shipping is based on your location. We do have 2 options to ship: 1. UPS Ground - standard ground fee - $11 continental US. 2. UPS 2-day Priority - If you need your box ASAP, we can ship it quicker for an additional fee of $20 3. We do ship internationally. Please contact us directly for shipping and custom rates.




What is CBT?


CBT is Cognitive Behavioral Therapy. CBT is built upon the idea that our thoughts impact our feelings, which influence our behaviors. When we are able to change our thoughts, that change is felt in our feelings and as a result, in our behaviors. CBT is an evidence based practice that has been shown to be an effective treatment approach in managing stress and anxiety.




Can I order your box in place of attending therapy?


No! This subscription box is by no means an alternative to therapy. The purpose of this box is to provide your child with some practical tools that can be used at home when feeling stressed, anxious, upset, etc. while also providing the parent with a few techniques to coach your child.




My child is not diagnosed with anxiety, should I still consider purchasing your box?


Yes! Our box is designed for any child who experiences stress and anxiety, whether or not there is a diagnosed anxiety disorder. Life is stressful and our box provides some tools and knowledge that can be helpful when navigating life's stressful situations.




Can I customize a box?


Not yet, but in the future you will be able to.




I lost one of the items, can I get a replacement item?


Contact us at orders@upsidedelivered.com for replacement items.





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